The Community College of Baltimore County (CCBC) selected Digital Wave® in their search for an experienced, collaborative, creative, full-service web strategy consultant to initiate work on their multi-year website redevelopment project. Phase 1 included extensive user research, technical discovery, and user experience (UX) consulting activities to help CCBC formulate a strategy to meet their goals of improving site UX for end users and content management system (CMS) users within a more sustainable infrastructure.
CCBC again chose Digital Wave to assist with all later phases of the redevelopment project, including communication and rollout planning, usability and accessibility testing, UX design, content auditing and development, and additional consulting services across the project. Digital Wave and CCBC collaborated to create and launch a redeveloped web presence that highlights the College’s unique identity and open admissions policy available to a broad range of prospective students. The new and improved course/program finder further showcases CCBC’s extensive selection and programs and offerings within a user friendly, engaging experience that the internal team can easily maintain and evolve into the future.
We’ve provided the following services to CCBC:
- End-user research, discovery, testing, and reporting
- Strategic direction and user experience (UX) consultation
- Technical and content management system (CMS) discovery and selection recommendations
- High-impact design enhancements
- Content strategy, planning, development, and support
- Reinvention of navigation and menus, and information architecture (IA)
- Development and launch support (Cascade CMS)
- Accessibility testing and remediation consultation
