
I Thought It Was a Masterpiece Until My Boss Found a Way to Improve It
Survey results show that diplomates usually don’t seek topical, newsy content on their board website; rather, they come with the intention to accomplish a certain task.

We’re All Monkeys Sometimes: the UX of the Apology
UX giant thinks user-first even in the aftermath of a mistake to quickly restore trust and get back to business

The #1 Way to Do Something: Do It!
Straight talk from a physician about getting right to the point when it comes to web page content.

I Know I Belong Here at the Grown-Ups’ Table, but the Oreos are Over There
Tony's take on user menus

Parallel Parking Isn’t the Only Scary Thing About Young Adults
Thoughts on the Nielsen Norman Group’s article, “Young Adults/Millennials as Web Users (Ages 18–25)” by Kate Meyer

Should I Edit This Down or Do I Just Need a Bigger Hat?
How long does a sentence need to be? It depends how long you need it to be.